Seaview Investors Scales Robot Hospitality Across Every Property
From one robot to eight — how a forward-thinking hotel group turned Relay into a brand-wide competitive advantage.
About
Seaview Investors
A real estate investment management company founded in 2006, Seaview Investors owns and operates eight mid-level hotel properties across the Western U.S. Known for their forward-thinking approach to hospitality, they were among the earliest hotel groups to adopt Relay Service Robots — and the first to roll them out across an entire portfolio.
Challenge
Standing out across eight properties at once
Seaview needed a way to differentiate every hotel in their portfolio, address ongoing labor shortages, and deliver a consistently elevated guest experience — all while managing multiple properties in one of the most competitive hospitality markets in the country.
Solution
A fleet built for the future of hospitality
After the first Relay robot proved an instant hit, Seaview rolled out a named robot to every property — Hannah, Wally, Winnie, Cy, Beverly, Ace, and Rosé. Each handles room deliveries, frees up staff for high-value tasks, and gives guests a reason to post, share, and come back. Even through the pandemic, Seaview kept expanding. What started as a novelty became a necessity.
8
properties with a dedicated Relay robot
1M+
deliveries completed worldwide
<10
min average delivery time per property
>100
of viral social media posts per property
500
miles traveled
Testimonial
"When we acquired our most recent hotel, the staff kept asking, 'When are we getting our robot?' What started as a novelty in our first hotel has evolved into a necessity in all of our properties."
— Tiffany Jassel Bevins, Director of Asset Management at Seaview Investors
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