Relay Increases MedStar Georgetown University Hospital Pharmacy Delivery Efficiency
Meet Fabio — the robot that freed up pharmacy staff and won over patients at Georgetown University Hospital.
About
MedStar Georgetown University Hospital
One of the largest healthcare delivery networks in the Washington, DC area, MedStar Georgetown University Hospital operates a 609-licensed bed facility alongside The Georgetown Physician Group. Its 4,500 associates support patients across centers of excellence in cancer, neurosciences, gastroenterology, transplant, and vascular diseases.
Challenges
Increasing the speed of compounded medications delivery
MGUH's Oncology Pharmacy needed faster delivery of compounded medications to its Infusion Department. Patients waited up to 15 minutes per prescription — and delays piled up throughout the day. A previous delivery robot proved unreliable, spending over six months out of service. It was time for a real solution.
Solution
Fabio — a robot the whole team could get behind
MGUH deployed a Relay robot in March 2018 — named Fabio by the pharmacy staff. Running between the Oncology Pharmacy and Medications Room six days a week, Fabio handled deliveries so nurses could focus on patient care, not logistics. Relay also ensured bin temperatures stayed within 1.3°C of ambient — keeping every delivery safe and compliant.
75–80
delivery runs per day
5–10
minutes saved per patient
30k
deliveries in first 18 months
6
days a week, no downtime
500
miles traveled
Testimonial
"I’m extremely pleased with Fabio. My staff is free to do their other jobs. The patients love him and the nurses love the fact that it does the deliveries."
— Khang Ho, Pharm.D., BCOP, Oncology & Investigational Drug Services Manager, MGUH
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