Relay Service Robot Elevates Guest Experience at Luxury 5-Star Hotel
Meet MOBI — the robot that brought contact-free elegance to Boston's only Forbes Five-Star spa hotel.
About
Mandarin Oriental, Boston
Situated in Boston's chic Back Bay neighborhood, the Mandarin Oriental is the city's only Forbes Five-Star spa hotel. With 148 of the city's largest guest rooms, a 16,000 sq ft fitness center, 87 permanent residences, and a new Gordon Ramsay restaurant, it sets the standard for pampering, personalized luxury.
Challenge
Five-star service with a shrinking team
With a new restaurant to support and ongoing staffing shortages across all departments, the Mandarin Oriental needed a reliable way to handle room service and housekeeping deliveries — without compromising the elevated guest experience its guests expect around the clock.
Solution
MOBI — elegant technology that actually works
Introduced in 2020, MOBI handles restaurant orders, in-room dining, and package deliveries in just 5 to 7 minutes round-trip. Guests request items via WhatsApp, the Front Desk queues up the delivery, and MOBI takes it from there — freeing staff for higher-value guest interactions. He mingles in the lobby, escorts guests to their rooms, and delivers with a smile.
5–7
min of round-trip delivery time
1k+
deliveries delighting guests and families
70%
guests are staycationers — all loving MOBI
24/7
room service and housekeeping coverage
500
miles traveled
Testimonial
"MOBI is a lean, clean, delivery machine. He can show guests to their rooms, deliver food and sundries, mingle in the lobby — he's the ultimate in contact-free service."
— Alexander von Süsskind, Hotel Manager at Mandarin Oriental, Boston
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