Hôtel Monville Pioneers Canadian Contact-Free Guest Delivery
Meet H2M2 — the robot that doubled room service volume and made Montreal's most tech-forward hotel even more unforgettable.
About
Hôtel Monville, Montreal
A 269-room four-star lifestyle hotel in the heart of Montreal's International District, Hôtel Monville was named 2018 Hotelier of the Year shortly after opening. Built around unprecedented technology — from 24-hour web check-in to rooftop terraces and panoramic views — the hotel is designed for guests who want to fully immerse themselves in the Montreal experience.
Challenge
Canada's most connected hotel needed a robot to match
Hôtel Monville was already Canada's first hotel with web-enabled check-in and self-service kiosks. To stay ahead, they began talks with Relay Robotics two years before opening with one clear goal: become the first Canadian hotel to offer robot-operated room service.
Solution
H2M2 — a robot for contact-free room service
Named by guests through a Facebook contest — a nod to Star Wars' R2D2 and "HM" for Hôtel Monville — H2M2 launched alongside the hotel in 2018. The robot stays outside the room, opens its container at the door, and every delivery is pre-packaged and sanitized. During Easter it roamed the lobby delivering chocolate eggs. During December it ran a daily advent calendar. No two shifts are the same.
10k+
deliveries in first 27 months
400
average deliveries per month
2x
room service volume in one year
$3/hr
lease cost vs. full staff expenses
500
miles traveled
Testimonial
"Robot room service was a unique opportunity to differentiate ourselves in a contact-free economy. Safe, secure, contact-free room service volume has doubled in one year."
— Jean-Cédric Callies, Sales & Marketing Director
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