Relay Delivers Hugs & Smiles at Hotel EMC2, Chicago
Meet Leo and Cleo — the robot duo that turned room service into a guest experience worth coming back for.
About
Hotel EMC2, Autograph Collection
A 195-room boutique hotel in Chicago's upscale Streeterville neighborhood, EMC2 was built to celebrate the intersection of art and science. From Amazon Alexa in every room to a 12,000-book science library, the hotel was designed from the ground up to surprise and delight its tech-savvy, curious guests.
Challenge
A hotel this unique needed something extra
EMC2 was built for science and technology enthusiasts, those who enjoy Smart TVs, Tempur-Pedic beds and open-glass WetLab bars. Standard room service simply didn't fit the vision. The team wanted something that would genuinely surprise guests and become part of the experience itself.
Solution
Leo & Cleo — room service robots with personality
When EMC2 opened in May 2017, Leo and Cleo were there from day one. The two Relay service robots handle around 400 deliveries per week — food, drinks, towels, sundries — straight to 195 guest rooms. They even serve #BOTShots from the hotel's BOT 24.7 menu. When guests rate them five stars, they do a little dance.
100k+
deliveries in 5+ years
1,5k
average deliveries per month
20%
of social media mentions feature the robots
2x
increase in in-room dining sales
500
miles traveled
Testimonial
"In-room dining sales increased almost two-fold. The results have been amazing."
— Edgar Navarro, General Manager, Hotel EMC2, Chicago
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