BayCare Expands Autonomous Hospital Delivery with New Relay Robots at Winter Haven Hospitals

SAN JOSE, CA. — June 3, 2026 — Relay Robotics, a global leader in autonomous hospital delivery solutions, today announced the expansion of its partnership with BayCare Health System through the deployment of two new Relay Robots, “Stork” and “Miles,” at Winter Haven Hospital and Winter Haven Women’s Hospital.
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This deployment adds to BayCare’s growing fleet, supporting clinical care teams by automating the transport of lab specimens and medications and addressing the rising operational demands on staff. Building on the successful 2025 integration at St. Anthony’s Hospital, this expansion formalizes BayCare’s commitment to healthcare automation at scale as a real solution to the national nursing shortage.

What This Means for Healthcare Operations

The integration of autonomous delivery robots into hospital workflows directly mitigates staff burnout. By transitioning "delivery-runner" tasks to Relay Robots, hospitals can recover thousands of clinical hours annually. This shift allows nurses to practice at the top of their licenses, staying focused on critical patient outcomes rather than on logistical tasks.

How It Works

Relay Robots use advanced LiDAR and 3D computer vision to navigate complex hospital environments. Authorized users swipe a badge to load deliverables in the high-security, lockable bins, and then tell the robot where to go. The robots autonomously navigate the hospital, interacting with elevators, secure badge-access doors, and hallway traffic without human intervention.

Key Capabilities & Use Cases

Relay Robots are optimized for high-frequency, high-stakes hospital environments.

• Autonomous Lab Delivery: Stork (at Winter Haven Women’s Hospital) manages 24/7 specimen transport from Urgent Care to the 2nd-floor laboratory.
• Medication & Supply Transport: Miles (at Winter Haven Hospital) bridges gaps in wings lacking pneumatic tube systems, delivering pharmacy orders and clinical supplies.
• Cross-Floor Navigation: Full integration with elevator systems to cover multi-floor facilities.

What Makes Relay Robotics Different

• Reliability: Relay robots have over 99% delivery reliability and proprietary technology that enables the most reliable elevator navigation in the industry.
• Sterile-Ready Design: Contact-free operation and easy-to-sanitize surfaces for infection control.
• Infrastructure Light Navigation Guidance: Requires no physical tracks or facility modifications.

Performance Metrics & Validation

• Operational Impact: Collectively, the Winter Haven robots are projected to complete 500+ deliveries per month.
• Nursing ROI: Estimated savings of 150+ clinical hours per month, collectively.
• Historical Success: The St. Anthony’s 2025 pilot achieved a 99.8% delivery success rate across 50 deliveries per day.

Executive Perspective

“BayCare is a high-authority partner who is committed to investing in innovation to improve operational and staffing challenges. Their experience with Relay robots validates the ROI we are seeing across the field, and now, with a full fleet of robots, they can deliver even greater impact to their care teams and patients. We are thrilled to support and share in their success.” 

— Sultan Mehrabi, CEO, Relay Robotics

About Relay Robotics

Founded in 2013, Relay Robotics (formerly Savioke) is a leading supplier of autonomous service robots that work safely, securely, reliably, and contact-free alongside humans. Relay robots supplement staff across hospitality, healthcare, and commercial real estate settings and have completed more than 1,000,000 deliveries worldwide. They are deployed at major hotels such as Marriott, Hilton, Westin, Mandarin Oriental, and Radisson, as well as nationally recognized hospitals such as Johns Hopkins, HCA Healthcare, MedStar Georgetown, and Ochsner.