Hotels are increasingly utilizing robotic delivery technology to improve operations and enhance the guest experience.

Hotel delivery robots has become a key topic in the hospitality industry. From check-in to checkout, robots are playing an increasingly important role, making processes more efficient.

The history of robots in the hospitality industry dates back to the early 2000s when the world’s first robotic concierge was introduced at the Aloft Hotel in Cupertino, California.

Aloft launched its robot butler service, known as Botlr, in 2014. The robots are designed to deliver items to guest rooms, including towels, toiletries, and other amenities. Innovation can be seen through services like Botlr, which allows guests to request housekeeping services or recycle unwanted items. The results have been impressive, reducing wait times for guests and improving the efficiency of housekeeping operations. Additionally, guests have consistently provided positive feedback about the service, noting the convenience and friendly demeanor of the robots. More recently, the hotel deployed a robot named ALO butler. ALO delivers items to guests’ rooms 24 hours a day, including towels, toiletries, and complimentary snacks. This is another example of how hotels use delivery robots to reduce costs and enhance guest experience.

Guests have responded positively to the convenience of having access to room service around the clock, and the hotel has reported significant reductions in labor costs. The robots have also contributed to improved guest satisfaction scores by delivering consistently high-quality service. Since then, the list of hotel robot solution providers, now dominated by companies like Relay Robotics, has grown exponentially, demonstrating further how hotels use delivery robots to reduce costs and enhance guest experience around the world. This story was published in Hotel Technology News.